• Departing from? Departing from
  • Travelling to? Travelling to
  • When? When
  • How long for? How long for
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  • Departing from?Dublin + 3
  • Travelling to?Italy + 1
  • When?March 2015
  • How long for?7 nights
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Frequently Asked Questions

How do I make a reservation ?

Holiday reservations can be made online, or by telephone with our Sales Team. Please call 01 6371650 for ROI customers or 020 7099 9665 for UK Customers and one of our agents will be happy to assist you.

How much is my deposit for my holiday ?

The deposit amount depends on the destination chosen, point of departure and other factors.  The deposit required is stated on each holiday itinerary page. The minimum deposit amount is €200 (with the exception of city breaks where deposits are €100) or £100 per person. Deposits are non-transferable from one holiday to another and are non transferable from one person to another. Deposits are accepted by most major credit cards and debit cards. If you wish to book a holiday within 10 weeks of departure, full payment is required at time of booking.

From time to time we may offer you the opportunity to take advantage of a lower initial deposit payment. Where this is the case the following terms apply:

  • Only applicable to holidays that are booked within the specified offer dates and for the specified departure dates.
  • Once you have booked your Travel Department holiday, paid the low deposit and received your confirmation invoice, you are liable to pay us a further deposit (the deposit balance) as advised to you at the time of booking and as specified on your confirmation invoice, no later than 28 days from the date your booking was made, and you are then liable to pay us the final balance of the cost of your holiday on the due date shown on your confirmation invoice.
  • If the final balance due date applicable to your booking falls within the 28 day period mentioned above, then the full balance for your booking will still fall due on the normal balance due date.
  • If you do not pay the deposit balance on the date it is due, we will be entitled to cancel your holiday and you will still be liable to pay the outstanding balance of the deposit.
  • Where you make a booking under a low deposit offer, all of the standard booking and cancellations terms set out here will apply to your booking as normal.
  • All deposits (including the initial low deposit and the deposit balance) are non-refundable and non-transferable and would not be reimbursed if you decide to cancel your holidays
  • Any low deposit offer that we promote is subject to availability and offered entirely at our discretion, and can be withdrawn at any time.

How can I pay for my holiday?

Deposits and balance payments can be made by debit or credit card, postal order, bank draft or bank transfer. Please check our bank details in our about us section for the relevant information. Note: as of January 2016 we no longer accept payments by cheque. 

Does my flight booking include a luggage allowance?

One small item of hand luggage (handbag/laptop case) is included on all flights. There is a charge for checked in luggage on European holidays, unless otherwise stated. All long-haul holidays include checked in luggage in the price published.

What is included in my holiday?

Travel Department holidays include flights, transfers and hotel accommodation on bed and breakfast, half board or full board basis, and excursions as specified.

When will I receive my tickets/documents ?

Travel documents (tickets and Itinerary) will be emailed to you approximately 10 days prior to your departure, with the exception of holidays using flights with Ryanair (5 days prior to departure) and Easyjet (7 days).

Do I need travel insurance ?

Yes, all passengers must have travel insurance for Travel Department holidays. Travel insurance is offered by Travel Department, however it is optional. Terms and conditions apply. If you obtain your own travel insurance please advise us of the name of your provider and your policy number at the time of booking.

Do I need to provide my passport details?

Travel Department require your passport information prior to departure. This information will be treated as confidential and will be only provided to airlines, hotels and cruise operators that require them.

What happens if I cancel my holiday ?

Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us at our offices. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums, amendment charges and any paid or owed “extras”. Insurance premiums, amendment charges and paid or owed “extras” are not refundable in the event of the person(s) to whom they apply cancelling.

Period before departure within which written notification of cancellation is received by us:

Cancellation charge per person cancelling:

More than 10 weeks

Loss of deposit

10 - 6 weeks

40% or loss of deposit (whichever is the greater amount)

6 - 4 weeks

50%

4 - 1 weeks

80%

7 days or less

100%

Will there be a guide to meet us when we arrive at our destination ?

You will be met on arrival at your destination airport and transferred to your accommodation. You will be accompanied on all included excursions by your Travel Department guide.

Can I check in for my flight online?

It is not possible to check in online, as you are part of a group booking with Travel Department. Check in must be done on the day of departure at the airport.

Do I need foreign currency and where can I get it?

If you are travelling outside the Eurozone you will require foreign currency. We advise you take Euro with you and purchase currency locally as it can be quite difficult to order from banks in Ireland.

What time should I check in for my flight ?

Check in for your flight is 2 hours prior to departure for European destinations and 3 hours for longhaul destinations.

Where can I find my booking conditions ?

Terms and Conditions are emailed to you with your booking confirmation. They're also on the website under this link

Is Travel Department fully licenced and bonded?

Yes, Travel Department is licensed by the Civil Aviation Authority and customers are fully protected under ATOL number 9373.

Can I upgrade my flight?

It is usually possible to upgrade your flight for long-haul holidays, however this is subject to availability and cost with the airline. Please contact our sales team on 01 6371600/020 7099 9665 who will be happy to assist you.

What will happen in the case of civil unrest, natural disasters and airline strikes ?

Travel Department will monitor any uncertainty that a holiday will not be able to take place due to the above. We work closely with the Foreign & Commonwealth Office (FCO) and our airline partners, and we will contact all customers in the shortest timeframe possible, to advise of any changes or cancellations

Peace of mind with Travel Department

Why us?

  • We’ve done the research for you, creating perfectly planned itineraries
  • Outstanding value for money – Flights, transfers, accommodation and excursions included in nearly all our tours
  • We are experienced and dedicated to your experience
  • No holiday surcharges –
    guaranteed

Our guides

  • Friendly and welcoming everywhere you go
  • Local experts, passionate about their area
  • Take pride in making your holiday memorable
  • Innovative itineraries with amazing excursions

 

 

Our promise

  • To remember your holiday is a very precious time
  • To go the extra mile for you, our customers
  • To describe our holidays in an honest manner
  • To use your feedback to continually improve our service

Fully protected

  • 24/7 emergency contact number while abroad
  • We are a privately owned business and have been around for over 20 years
  • Licenced by the Commission for Aviation Regulation, TO 163 & TA 0692