• Departing from? Departing from
  • Travelling to? Travelling to
  • When? When
  • How long for? How long for
  • Clear Search
  • Departing from?Dublin + 3
  • Travelling to?Italy + 1
  • When?March 2015
  • How long for?7 nights
  • Clear Search
 

Frequently Asked Questions

How do I make a reservation ?

Holiday reservations can be made online, or by telephone with our Sales Team. Please call 01 6371650 for ROI customers or 020 7099 9665 for UK Customers and one of our agents will be happy to assist you.

How much is my deposit for my holiday ?

The deposits from Ireland are either €200pp, €300pp or €400pp depending on the cost of the holiday. UK deposits are £100pp Europe or £200pp for long haul. Deposits are non-transferable from one holiday to another. Deposits are non transferable from one person to another. Deposits are accepted by most major credit cards and debit cards (a 2% surcharge applies for credit card payments). If you wish to book a holiday within 10 weeks of departure, full payment is required at time of booking.

How can I pay for my holiday?

Deposits and balance payments can be made by debit or credit card, postal order, bank draft or bank transfer. Please check our bank details in our about us section for the relevant information. Note: as of January 2016 we no longer accept payments by cheque. 

Does my flight booking include a luggage allowance?

Hand luggage of 10kg per person is included for all holidays. There is a charge for checked in luggage on European holidays, unless otherwise stated. All long-haul holidays include checked in luggage

What is included in my holiday?

Travel Department holidays include flights, transfers and hotel accommodation on bed and breakfast, half board or full board basis, and excursions as specified.

When will I receive my tickets/documents ?

Travel documents (tickets and Itinerary) will be emailed to you approximately 10 days prior to your departure, with the exception of holidays using flights with Ryanair (5 days prior to departure) and Easyjet (7 days).

Do I need travel insurance ?

Yes, all passengers must have travel insurance for Travel Department holidays. Travel insurance is offered by Travel Department, however it is optional. Terms and conditions apply. If you obtain your own travel insurance please advise us of the name of your provider and your policy number at the time of booking.

Do I need to provide my passport details?

Travel Department require your passport information prior to departure. This information will be treated as confidential and will be only provided to airlines, hotels and cruise operators that require them.

What happens if I cancel my holiday ?

Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us at our offices. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums, amendment charges and any paid or owed “extras”. Insurance premiums, amendment charges and paid or owed “extras” are not refundable in the event of the person(s) to whom they apply cancelling.

Will there be a guide to meet us when we arrive at our destination ?

You will be met on arrival at your destination airport and transferred to your accommodation. You will be accompanied on all included excursions by your Travel Department guide.

Can I check in for my flight online?

It is not possible to check in online, as you are part of a group booking with Travel Department. Check in must be done on the day of departure at the airport.

Do I need foreign currency and where can I get it?

If you are travelling outside the Eurozone you will require foreign currency. We advise you take Euro with you and purchase currency locally as it can be quite difficult to order from banks in Ireland.

What time should I check in for my flight ?

Check in for your flight is 2 hours prior to departure for European destinations and 3 hours for longhaul destinations.

Where can I find my booking conditions ?

Terms and Conditions are emailed to you with your booking confirmation.

Is Travel Department fully licenced and bonded?

Yes, Travel Department is licensed and bonded by the Commission for Aviation Regulation. TO number: 163. TA number 0757. Customers are fully protected under ATOL (9373)

Can I upgrade my flight?

It is usually possible to upgrade your flight for long-haul holidays, however this is subject to availability and cost with the airline. Please contact our sales team on 01 6371600/020 7099 9665 who will be happy to assist you.

What will happen in the case of civil unrest, natural disasters and airline strikes ?

Travel Department will monitor any uncertainty that a holiday will not be able to take place due to the above. We work closely with the Department of Foreign Affairs and our airline partners, and we will contact all customers in the shortest timeframe possible, to advise of any changes or cancellations

Peace of mind with Travel Department

Why us?

  • We’ve done the research for you, creating perfectly planned itineraries
  • Outstanding value for money – Flights, transfers, accommodation and excursions included in nearly all our tours
  • We are experienced and dedicated to your experience
  • No holiday surcharges –
    guaranteed

Our guides

  • Friendly and welcoming everywhere you go
  • Local experts, passionate about their area
  • Take pride in making your holiday memorable
  • Innovative itineraries with amazing excursions

 

Our promise

  • To remember your holiday is a very precious time
  • To go the extra mile for you, our customers
  • To describe our holidays in an honest manner
  • To use your feedback to continually improve our service

Fully protected

  • 24/7 emergency contact number while abroad
  • We are a privately owned business and have been around for over 20 years
  • Licensed and bonded by the Commission for Aviation Regulation. TO number: 163. TA number 0757